Return Policy

1. DXG Return & Refund Policy

Return Eligibility

Products may be returned if they are:

• Damaged during delivery
• Defective
• Incorrect item delivered
• Missing components

Return requests must be submitted within 7 days of delivery.

Return Conditions

To qualify for return:

• Product must be unused
• Must include original packaging
• Must include all accessories and documents

Non-Returnable Products

Certain items may not be eligible for return, including:

• Digital products
• Customized products
• Hygiene-sensitive items
• Software or downloadable items

Refund Process

Refunds will be processed after the returned item passes quality inspection.

Estimated refund time:

• Mobile Wallet: 3–5 working days
• Bank Transfer: 5–10 working days
• Card Payment: 7–10 working days

4. DXG Warranty Policy

Certain products sold on DXG may include manufacturer warranty.

Warranty coverage may include:

• Manufacturing defects
• Hardware malfunction under normal usage

Warranty does not cover:

• Physical damage
• Water damage (unless specified)
• Unauthorized repairs
• Improper usage

Customers must contact DXG support or the authorized service center for warranty claims.

5. DXG Customer Support Policy

Customers may contact DXG for:

• Order tracking
• Product information
• Return or refund requests
• Warranty support

Support channels:

Phone: 09678162636
Email: dxg-ecom@godxg.com
Website: https://godxg.com/

Support hours may vary depending on operational schedule.