DXG

DXG Website Terms & Conditions

1. Introduction

Welcome to DXG, the official online platform of DX Group. Throughout the website, the terms “DXG”, “DX Group”, “we”, “us”, and “our” refer to the DX Group platform and its associated services.

By accessing, browsing, or using the DXG website, mobile application, or related services (collectively referred to as the “Platform”), you agree to comply with and be bound by these Terms and Conditions (“User Agreement”).

If you do not agree with any part of these terms, please do not use the Platform.

DXG reserves the right to update, modify, or change these Terms & Conditions at any time without prior notice. Continued use of the Platform after such updates constitutes your acceptance of the revised terms.

2. User Accounts

To access certain services, users may be required to create an account.

Users agree to:

Provide accurate and complete information when creating an account.
Maintain the confidentiality of their login credentials.
Accept responsibility for all activities conducted under their account.

DXG reserves the right to:

Suspend or terminate accounts found violating these terms.
Refuse service or cancel orders at its sole discretion.

Users must be at least 18 years old to create an account or place orders.

3. Privacy Policy

Your privacy is important to us.

By using the Platform, you consent to the collection and use of your information in accordance with the DXG Privacy Policy.

We may share necessary information with:

Payment gateway providers
Logistics partners
Customer service providers

This information is used strictly to facilitate transactions and services.

4. Use of the Platform

DXG grants users a limited, non-exclusive, non-transferable license to access and use the Platform for personal shopping purposes.

Users may not:

Reproduce, copy, or distribute content without permission
Use the Platform for illegal or fraudulent activities
Attempt unauthorized access to the Platform systems
Disrupt or interfere with the website functionality

Violation may result in account termination and legal action.

5. Intellectual Property

All content on the Platform including:

Logos
Product images
Graphics
Software
Text

is the intellectual property of DX Group or its licensors and is protected by applicable copyright and trademark laws.

Unauthorized use is strictly prohibited.

6. Product Information & Pricing

DXG strives to ensure all product details and pricing are accurate. However:

Prices are listed in Bangladeshi Taka (BDT).
Prices may change without notice.
Product availability may vary.

DXG reserves the right to cancel orders if:

A product is out of stock
Pricing errors occur
Fraudulent activity is suspected

If payment has already been made, a refund will be processed according to the refund policy.

7. Orders & Acceptance

Placing an order on the Platform constitutes an offer to purchase the product.

An order is considered accepted only when the product has been dispatched.

DXG may:

Cancel orders before dispatch
Request additional verification
Limit order quantities if misuse is suspected

8. Delivery Policy

Estimated delivery timelines:

Inside Dhaka: 1–5 business days
Outside Dhaka: 3–7 business days

Delivery timelines may vary due to:

Public holidays
Weather conditions
Logistics disruptions
Force majeure events

DXG will attempt to notify customers of any delays.

9. Returns & Refunds

Products may be eligible for return if they are:

Damaged
Defective
Incorrect
Incomplete

Return requests must be submitted within the specified return window through the DXG website or customer support.

Returned items must be:

Unused
In original packaging
With all accessories and documentation

Refund processing timelines depend on the payment method and may take 5–10 business days.

10. Prohibited Activities

Users must not:

Use the Platform for fraudulent transactions
Upload harmful software or viruses
Post offensive or illegal content
Attempt to manipulate pricing, promotions, or vouchers

DXG reserves the right to take legal action against violations.

11. Limitation of Liability

DXG shall not be liable for:

Any indirect or consequential losses
Delays caused by external factors
Errors in product descriptions provided by third parties

Use of the Platform is at the user’s own risk.

12. Termination

DXG may suspend or terminate access to the Platform if:

Users violate the Terms & Conditions
Fraudulent activity is detected
The account poses security risks

Upon termination, users must immediately stop using the Platform.

13. Governing Law

These Terms & Conditions are governed by the laws of The People's Republic of Bangladesh.

Any disputes arising from the use of the Platform shall fall under the jurisdiction of the courts of Dhaka, Bangladesh.

14. Contact Information

For questions regarding these Terms & Conditions, please contact:

DXG Customer Support
Phone: 09678162636
Email: dxg-ecom@godxg.com
Website: https://godxg.com/

Terms of Services